HOW COVID-19 IS AFFECTING OUR LOGISTICS - PLEASE READ
By now, we have all heard about the mandates to stay home. Of Earth & Salt is located in Northern California, and on March 19, 2020, our governor issued a statewide mandate to "shelter in place". Due to the safety of our staff and our customers, our warehouse is now closed. We are temporarily holding all orders and as soon as it is safe to return to work, we will ship them immediately. We are not accepting returns at this time, also due to the safety of our staff and our customers. We promise to honor our regular store policies once the edict is lifted. If you have an order you would like to return, please keep it safely wrapped in it's original packaging and store it in a cool dry place. Indigo dye has the ability to continue to oxidize in the wrong environment, which could lead to discoloration. Whether your return includes indigo items or not, wrapping your return in a plastic bag to keep it clean and safe is recommended. In the meantime, we are offering you 20% off all orders of $100 or more, site-wide, and you can shop as much as you would like. We appreciate your support in this difficult time and look forward to continuing to bring you locally and responsibly made clothes. Thank you for sticking with us! For any questions, please email us:
SHIPPING & RETURNS
Free shipping within the USA on orders of $250+ & Just $18 for anywhere else in the world, retail customers only. We proudly use only recyclable or compostable packaging to ship all retail orders, with the exception of added packing tape in some cases. We urge our customers to reuse packaging when possible. Thank you! Adding Priority Mail at checkout will not ensure your order ships the same day, but it will put your order ahead of others. Some items are dyed to order and this takes time. Most orders ship within 2 business days. Preorder items ship as product description reads. **Our warehouse is temporarily closed due to the COVID-19 "shelter in place" mandate. Please read our message above.
Something didn't quite work? That's OK! Just send us a quick email and we'll give you the return address. Please read the following guidelines for making your return: We are happy to exchange or refund your purchase within 14 days, exchange or store credit after 14 days & before 30 days from delivery date to customer. No refunds on sale or discount code items, exchange/credit only. All sales final on clearance items. Returns must be unworn, in their original packaging, with tags. If your return is worn, we cannot offer a refund or exchange. All returns must be made within 5 days of authorization. If we receive a return and it does not meet these requirements, we can not issue a refund or exchange, but we are able to ship it back to you at your expense, within 30 days. Shipping charges must be paid in full before we return your returned item(s) that did not meet the return requirements. We charge $5.00 in addition to what the USPS calculates. If you send your return without tracking, we cannot guarantee your refund or exchange. To initiate an exchange, simply send us a quick email with your request and your order number. International orders can be exchanged for gift card only, minus shipping charges. Return shipping charges will apply on all international orders. **Our warehouse is temporarily closed due to the COVID-19 "shelter in place" mandate. Please read our message above.
Our email: email@example.com
EMAIL FOR AUTHORIZATION BEFORE RETURNING. We will send you the return address. Thank you!