SUMMER SALE! Use code SOLSTICE24 for 20% off $150. Offer expires 6/21/24 at 11:59pm PST. Click here!

Shipping || Returns

SHIPPING & RETURNS POLICY

Returns must be made within 14 days of delivery. We offer returns on most items, excluding socks, tights, hosiery, intimates, final sale items, or any item labeled non-returnable. Store credit or exchange is available for  discounted/sales items. Refunds are available for any regular, non-discounted item. We do not offer refunds on discounted items.

Please allow 3-10 business days for refunds, store credit, and exchanges. We are a small team here, doing our best!

Please read our policies below:

- Returns must be unworn, in their original packaging, with tags (if your return is worn, we cannot offer a refund or exchange) 

- All items marked final sale are not refundable or returnable

- Discount code/sale items are exchange or store credit only, excluding orders made with our welcome discount for new email subscribers

-Preorder items are exchange/store credit only

- You have 14 days from the date of delivery to make a return/request an exchange. 

- Each domestic return/exchange costs $5 (shipping) and will be deducted from store credit/refund 

- Return shipping charges will apply on all international orders and vary

- We are not responsible for lost or stolen packages

CANCELLATIONS

If you need to cancel an order, please email us within 24 hours. 

DOMESTIC EXCHANGES

All USA exchanges can be made via email: earth.salt.customercare@gmail.com

INTERNATIONAL SHIPPING, RETURNS & EXCHANGES

Email us for our return address and return authorization. We do not provide return or exchange shipping service for international orders. Please mail your return/exchange within the 14 day window and use a method that has a tracking number when mailing your return.

Exchanges: We will invoice you the international charges for shipping and once it is paid, we will ship your exchange item(s). Email us the tracking number for your return. We are not responsible for customs fees or duties. Please be aware of your country's fees.

GENERAL SHIPPING INFO

Free shipping within the USA on orders of $250+ and $30 shipping (up to 5 kilos) for anywhere else in the world that USPS allows, retail customers only. We currently charge $10 for domestic orders. Adding Priority or Express Mail at checkout will not ensure your order ships the same day, but it will put your order ahead of others; many of our items are dyed to order. Most orders ship within 5 business days, if we are dyeing pieces it may take longer and we will let you know. Preorder items ship as product description reads. Rates may increase if another service provider is utilized. The US Postal Service™ is suspending international service for certain destinations: View suspensions by clicking this link. 

Our email: earth.salt.customercare@gmail.com